2008© Pedro Posada
With an excellent knowledge in network and web development technologies, and an exceptional background in computer installation and helpdesk support area, I am aiming to work in a company that promotes the idea of continuous learning, good teamwork and excellent client service where I can pursue and expand my career in Information Technology.
PROFESSIONAL SUMMARY
A combination of web development, online marketing and IT networks skills that gives me the competitive advantage to perform technical support and data processing while simultaneously, utilizing my good knowledge of various IT and office productivity applications required to perform the tasks.
Outstanding team player with experience in working, coordinating and maintaining good professional relationship with people from all levels (staff, members, and students).
Excellent technical background with great project management ability that allows me to handle multiple projects with different industrial backgrounds while performing my IT role in the company.
Skills | # of Years | Qualities | # of Years |
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| 3 |
| 5 |
| 5 |
| 5 |
| 3 |
| 5 |
| 3 |
| 5 |
| 3 |
| 5 |
| 3 |
| 2 |
| 2 |
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| 2 |
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EXPERIENCE DETAILS
Naturally Splendid. Web Developer/Web Intelligence May 2008 - Present
Naturally Splendid is dedicated to providing healthy food choices that taste great. Everyone from newborn babies to the elderly, male and female, those who work hard or play hard, or those with a busy lifestyle will benefit from our great tasting, healthy products.
Responsibilities:
Technical Environment: Oracle, Citrix, Active Directory, Windows XP - 2000 Professional, AS/400, Mainframe Printers, MS Outlook 2003, Novell Directory Services, IIS, FTP, TCP/IP, Internet Explorer, Exchange Servers and MS Office 2003.
HBI Canada. Web Developer/Web Intelligence Sep 2007 - May 2008
HBI is one of the largest independent wholesalers of cigarette tobacco in America! Our mission is to provide the lowest prices and largest selection of RYO products.
Responsibilities:
Technical Environment: Oracle, Citrix, Active Directory, Windows XP - 2000 Professional, AS/400, Mainframe Printers, MS Outlook 2003, Novell Directory Services, IIS, FTP, TCP/IP, Internet Explorer, Exchange Servers and MS Office 2003.
IBM Canada. Technical Support Analyst Sep 2005 - Aug 2006
A multinational computer technology corporation that has engineers and consultants over 170 countries and from which I learned important business and professional values.
Responsibilities:
As Helpdesk Specialist:
Performed help desk functions by providing technical support to users whether in person, by telephone, email and any other means, as required.
Learned and acted as the first-line technical support for various computer and desktop applications offered by the IT department and performed software troubleshooting for issues with in-house systems and off the shelf software packages.
Researched and resolved routine technical problems that do not require in-depth systems and network analysis, and escalated more complex technical problems to senior technical staff.
Tracked and logged help desk calls using Peregrine ticketing system.
Assisted, as required, with routine software testing & installation, configuration, training and user administration and explained complex technical issues to non-technical staff.
Provide user documentation & process workflow of the new applications or modules.
Technical Environment: Oracle, Citrix, Active Directory, Windows XP - 2000 Professional, AS/400, Mainframe Printers, MS Outlook 2003, Novell Directory Services, IIS, FTP, TCP/IP, Internet Explorer, Exchange Servers and MS Office 2003.
Freelance IT Consultant Sept 2004 - Sept 2005
Providing IT advise and training to individuals and small businesses in the lower mainland.
Responsibilities:
Designed and implemented computer networks for small business and home users: Peer to Peer networks and Client to Server networks.
Determined hardware and software needs: Email Clients, Operating Systems, Network Topologies, Printers, Desktops, Laptops, NIC, Routers and Cabling.
Implemented web and client-based email systems for small businesses and individuals.
Troubleshooted software and network problems for business and home users: Outlook, Apple Mail, Thunderbird and GroupWise.
Optimized computer networks for several customers; provided technical assistance to "Living Earth Ecotours" tourism and "Salvation Army".
Developed three database driven web sites on Apache,MySQL and PHP technologies for gladdogs.com, vlaff.org and petralamadrid.com
Taught computer courses: Internet, MS Office, Flash, Outlook, Thunderbird, Apple Mail, Photoshop.
Implemented network security strategies: WEP, WAP, Firewalls, Port mapping, Windows tune ups, etc.
Technical Environment: Windows XP Professional and Home edition, Mac OS X, MS Word, Excel, PowerPoint, Adobe Acrobat Pro, Photoshop, Dreamweaver, Flash, PHP, MySQL, Apache web server, Internet Explorer, Firefox, Outlook, Apple Mail, Thunderbird, GroupWise, TCP/IP networks, Wireless Networks.
Crompton Corporation Systems Adminstrator Sept 2002- May 2004
Now Chemtura Corporation, is one of the largest publicly traded specialty chemicals companies in the United States and one of the largest producers and marketers of plastic additives in the world with revenues of $3.9 billion.
Responsibilities:
Responsible for the day-to-day administration, maintenance and support of computer systems and networks of the whole company.
Determined software and hardware needs to support the growth of the company.
Determined and documented problems experienced by the end-users in their personal computers and with the company's server.
Taught new technologies and computer courses to fellow employees; Macromedia Flash, Windows XP and Excel Courses.
Technical Environment: Windows XP Professional and Home edition, Mac OS X, MS Word, Excel, PowerPoint, Adobe Acrobat Pro, Photoshop, Dreamweaver, Flash, PHP, MySQL, Apache web server, Internet Explorer, Firefox, Outlook, Apple Mail, Thunderbird, GroupWise, TCP/IP networks, Wireless Networks.
DHL Danzas Systems Administrator June 2000- Sept 2002
DHL is the global market leader in international express, overland transport and air freight. It is also the world's number 1 in ocean freight and contract logistics.
Responsibilities:
Wrote user manuals regarding special tracking and tracing company software.
Developed interactive News Letters (Flash, 1 per week).
Taught new technologies and computer courses to fellow employees; Macromedia Flash, Windows XP and Excel Courses.
Developed, designed and maintained the web site for the QA Department.
Troubleshooted network and computer system issues in site and remotely.
Technical Environment: Windows XP Professional and Home edition, Mac OS X, MS Word, Excel, PowerPoint, Adobe Acrobat Pro, Photoshop, Dreamweaver, Flash, PHP, MySQL, Apache web server, Internet Explorer, Firefox, Outlook, Apple Mail, Thunderbird, GroupWise, TCP/IP networks, Wireless Networks.
EDUCATION AND CERTIFICATION
April 2008 OpenWeb Conference, Canada Place, Vancouver, BC
Sept 2006 - April 2007 Software Systems Development Certificate, BCIT, Vancouver, BC
May 2006 - April 2006 Flash Pro advanced level course, BCIT; Vancouver, BC
Nov 2005 - Dec 2005 JavaScript Workshop, BCIT; Vancouver, BC
June 2000 - June 2002 Trilingual IT Technological Diploma German-English-Spanish, German Colombian Technological Institute; Bogota, Colombia
June 2001 English for Business Certificate, London Chamber of Commerce and Industry Examinations Board; Bogota, Colombia.
June 2001 Diploma in German for Business International, Goethe International Institute; Bogota, Colombia
June 1997 - June 1999 Computer Science Courses, Pontificia Javeriana University; Bogota, Colombia